Amanda@SOHO

Amanda@SOHO

High performance system designed to meet the demand for a price driven Automated Attendant and Voice Messaging solution.

System Overview

Amanda@SOHO provides turnkey messaging for small or home-based offices requiring a basic automated attendant, voice messaging and message notification communications system. Amanda@SOHO delivers the baseline power of computer telephony without the investment expenses and administrative overhead of a complex system. Amanda@SOHO is a 4-port, non-expandable, system with 33 hours of voice storage capacity. She supports 1,000 user mailboxes, each with over 125 messages, 3 custom greetings, 3 personal mailing lists and 3 different message notification options.

Amanda@SOHO is a turnkey, dedicated communications solution. This is a plug & play system, pre-configured for a dozen switches including AT&T, Comdial, Inter-tel, Iwatsu, Panasonic, Samsung, Toshiba and Vodavi. The Amanda@SOHO system is programmed and maintained through the telephone user interface, therefore requires no monitor or keyboard.

Automated Attendant

Amanda@SOHO can function as a main, backup, or off-duty attendant. Extensions may be dialed directly, or your caller may use an employee directory to locate individuals by either their first OR last name. Simple, single-digit selections can be configured for easy and quick access to your company's main departments.

Message Notification

With Amanda@SOHO, message waiting lamp notification is pre-set for every mailbox. There are three additional notification records available, which may be used for voice notification to an inside extension, voice notification to an outside number, and pager notification with the mailbox number.

Voice Messaging

Amanda@SOHO provides callers with the option to leave a message for the person or department they are calling. Messages can be marked "private", which makes them unable to be forwarded to another mailbox, and/or "urgent", which would cause it to be the first message played by recipient. After leaving a message, callers have the option to dial another extension, department, or the receptionist. Once a message is retrieved, it can be forwarded to another person or a list of people.

Audiotext

Configurable "information only" mailboxes accommodate caller access to any recorded information. Provides 24-hour access to frequently asked questions ranging from hours, address and directions to promotional or product-specific information.

Investment Protection

AA's functional design uses a common, standardized platform for all Amanda products. As your communications requirements change, you can migrate applications developed for the Amanda@SOHO platform to a high-volume, CTI, or network telephony version of the Amanda suite of products.

Step-By-Step System Administration Tutorial will walk your company's administrator though the following functions quickly and easily:

Select-A-Switch Installation
Set System Date & Time
Designate An Operator
Create System Wide Mailing Lists
Create User Mailboxes
Design Single-Digit Menus
Designate a Fax Machine Extension
Create a System Wide Announcment
Create Information Only Mailboxes such as Company Greeting Mailbox, Caller Instructions Mailbox, and Employee Directory Mailbox

Step-By-Step User Tutorial will walk your employees through the following functions quickly and easily:

Enter Name in Employee Directory
Change Security Code
Record Personal Greetings
Create Personal Mailing Lists
Create Notification Records to notify you of new messages
Set Do Not Disturb taking callers directly to voice mail when you are out of the office
Forward message to other employees or a list of employees
Reply instantly to message left for you from another employee
Schedule Personal Greetings to play at different times automatically

Additional System Information

33 Voice Storage Hours
4 Port Turnkey System
Internal Hard Disk Drive Securing Memory in Case of Power Failure
Free Technical Support
3 Personal Greetings Per User
3 Personal Mailing Lists per User
3 Message Notification Records per User
Employee (411) Directory
1,000 Available Mailboxes
Year 2000 Compliant
Capacity to Store Over 125 Mesages in Each Mailbox
One Year Warranty